Effective date: November 17, 2025
Adjudication.IO ("we", "us", "our") is committed to protecting the privacy of visitors and users of our website and services at adjudication.io (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, when we disclose it, how long we retain it, and the rights and choices available to you. By using the Site or our services, you accept the practices described in this policy.
We collect personal information you provide directly to us when you register for an account, create a service provider profile, submit a claim, contact support, subscribe to newsletters, or otherwise interact with the Site. This may include your name, job title, organization, email address, telephone number, postal address, professional credentials, billing information, profile photo, biography, and other information you choose to provide.
When you submit adjudication claims, documents, or case materials, we process the content and related metadata. This may include contract documents, invoices, evidence, case notes, and other sensitive information necessary to provide our services.
We automatically collect technical and usage information when you visit or use the Site. This includes IP address, browser type and version, device identifiers, operating system, pages visited, referral URL, timestamps, clickstreams, and interactions with the Site. We also collect analytics and performance data to monitor, improve, and secure our services.
We use cookies, web beacons, local storage, and similar technologies to operate the Site, remember your preferences, understand usage patterns, deliver personalized content, and enable features. You can control cookies through your browser settings, but disabling certain cookies may reduce functionality.
We use personal and case information to deliver adjudication-related services, manage accounts, process claims, communicate with you, match you with service providers, and provide customer support. We also use aggregated data to improve our products and develop new features.
We use your contact details to send transactional messages (e.g., account confirmations, billing notices), service updates, and marketing communications where you have consented or have not opted out. You can opt out of marketing emails at any time via the unsubscribe link in those messages.
We use data to detect, prevent, and respond to fraud, abuse, security incidents, and other potentially illegal activity. We may also use and disclose information as required by law, to respond to legal process, or to protect our rights, users, or property.
We analyze usage data to understand how users interact with the Site, to personalize your experience, and to measure the effectiveness of our content and services.
Where applicable, our lawful bases for processing personal data include performance of a contract, legitimate interests (such as platform operation, security, and improvement), your consent (for marketing and optional features), and compliance with legal obligations.
We engage trusted third-party service providers to host the Site, process payments, send communications, analyze data, and provide other operational services. These providers will only process data on our behalf and under our instructions.
If you create a public service provider profile or list information in our marketplace, the content you publish will be publicly accessible as indicated by your profile settings. Do not include data you wish to keep private in public profile fields.
To deliver case services, we may share case documents and necessary personal data with adjudicators, lawyers, expert witnesses, or other professionals you engage through the Site. We share only the information required for them to perform their role.
We may disclose personal information to comply with applicable laws, lawful requests by public authorities, court orders, or to protect the safety and rights of our users, the public, or Adjudication.IO.
In the event of a merger, acquisition, reorganization, or sale of assets, personal data may be transferred as part of the transaction. We will notify affected users where required by law.
Adjudication.IO is based in Australia and may transfer personal data to service providers or partners located in other countries. We take appropriate measures to ensure such transfers are lawful and that your data is protected (for example, through contractual safeguards and standard contractual clauses where applicable).
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce agreements. Retention periods vary by data type and purpose; case files and documents may be retained longer where required for compliance or to provide ongoing services.
We implement industry-standard technical and organizational measures to protect personal data from unauthorized access, disclosure, misuse, loss, or alteration. These measures include access controls, encryption in transit and at rest where appropriate, network monitoring, and regular security assessments. However, no system is completely secure; if a data breach occurs, we will follow applicable notification obligations and take reasonable steps to mitigate harms.
You may request access to the personal data we hold about you and ask us to correct inaccurate or incomplete information.
Where permitted by law, you may request deletion of your personal data or restriction of certain processing activities. Note that deletion requests may prevent us from providing certain services and may not be possible where we are required to retain data by law.
To the extent applicable, you may request a copy of your personal data in a structured, machine-readable format for transmission to another service provider.
You may object to certain processing based on our legitimate interests. We will consider and, where required, stop processing unless we demonstrate compelling legitimate grounds.
If you have provided consent for processing (for example, marketing communications), you may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing performed before withdrawal.
To exercise any of the rights above, please contact us at the details below. We may ask you to verify your identity before responding to requests. We will respond to valid requests in accordance with applicable law.
The Site and services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will take steps to delete it.
The Site may contain links to third-party websites, services, or integrations (including payment processors, analytics providers, and social platforms). This Privacy Policy does not apply to third parties. We encourage you to review the privacy policies of any third party before providing personal information.
If you access the Site from outside Australia, your information may be transferred to, stored, and processed in Australia and other jurisdictions. By using the Site, you consent to such transfers consistent with this Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. If we make material changes, we will notify users by posting a prominent notice on the Site or by other means as required. The "Effective date" at the top indicates when this policy became effective.
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:
Adjudication.IO
Level 27, One International Tower, Barangaroo, NSW, Australia
Phone: 1300 51 51 55
Email: support@disputetech.com.au
We will respond to reasonable requests and take appropriate steps to address your concerns in accordance with applicable law.
